Capabilities
Training, Documentation & Delivery Capabilities
Instructor-led training, custom eLearning development, technical manuals, video production, and the platforms that deliver them. Most customers engage these capabilities inside a managed project workstream — from specification review through final submission — and every one is also available as an individual deliverable.
Capability Areas
What We Develop and Deliver
Each capability below can carry a single project deliverable on its own. Together, they cover the full training and documentation scope of an equipment or automation project — managed by one team.
Program & Scope Management
The management layer. We review the specification, extract the training and documentation requirements, and run the workstream — scope, schedule, reviews, records, and submission.
- Specification review & requirement extraction
- Role-to-training matrix development
- Scope development & bid-stage support
- Review packages & comment tracking
- Delivery records, final packaging & submission
Training Development & Delivery
Instructor-led programs and custom eLearning developed from the project scope, with role-based content and assessment records for the project file.
- Instructor-led training on your equipment
- Operations, maintenance & troubleshooting curricula
- Custom eLearning development (SCORM-compliant)
- Assessments & completion records
Technical Documentation
Manuals and technical documentation developed to align with the applicable specification and managed through review and final submission.
- Operations & maintenance (O&M) manuals
- Installation & commissioning documentation
- Illustrated parts books & technical data sheets
- Interactive electronic documentation (IETMs)
Delivery Technologies
The platforms and media that put deliverables in front of technicians — hosted on our systems or packaged for yours.
- LMS hosting with progress tracking & certificates
- SANTECH Connect interactive equipment documentation
- On-site video production & editing
- SCORM packages for your LMS
The Managed Workstream
One team to deliver the scope — from kickoff through submission
Most projects arrive with the training and documentation deliverables already spelled out in the specification — and no internal capacity to produce them. SANTECH works from that scope, plans it against the schedule, coordinates input from your project SMEs, and manages each deliverable through review, delivery, records, and closeout. We manage the process so your engineers can focus on the equipment and system.
The Managed Process
From Specification to Closeout
A capability engagement is not a loose one-off job. Whether we are producing one manual or the full scope, deliverables run through the same eight-stage process we use to manage a complete project workstream.
- 1Review and Extract
- 2Define Roles and Scope
- 3Plan the Workstream
- 4Coordinate Technical Input
- 5Develop the Deliverables
- 6Manage Reviews and Revisions
- 7Deliver and Document
- 8Submit and Support Closeout
Why SANTECH
Built for Industry
We specialize in project training and technical documentation for organizations that design, build, and integrate complex machinery and automated systems. Our technical writers, instructional designers, and multimedia specialists work from your specification and coordinate with your project team — technical content is validated by the appropriate subject-matter experts.
Industry Specialists
15+ years serving OEMs and integrators in material handling and logistics.
Specification-Driven
Deliverables are developed to align with the applicable specification, section by section.
SME Coordination
We coordinate structured technical input from your project team; technical content is validated by the appropriate subject-matter experts.
Controlled Reviews
Drafts move through a managed review process with comment tracking and revision records.
Scalable Engagement
From a single manual to the full training and documentation workstream on a multi-site program.
Records & Closeout
Delivery records and final packaging structured to support customer review and acceptance.
Next Step
Have a Project Coming Up?
Send the specification, or tell us about the equipment and the timeline. We'll review the training and documentation requirements and return a scope your project team can evaluate.