Our Customers
For 15+ years, SANTECH has served OEMs and integrators in material handling and logistics — managing the training and documentation requirements their projects carry, from specification review through submission and closeout.
We know how the people who accept the deliverables read them.
Most of our work is delivered on behalf of an integrator or OEM to their customer — the end user who operates the equipment and reviews what gets submitted. We have written to the specifications those customers issue, and delivered into their review and submittal processes, so deliverables arrive in the form the end user expects.
That familiarity is the part a project team cannot staff quickly. It shows up in how deliverables are structured, formatted, and packaged for review — and it is why the managed workstream starts with the specification rather than a template.
Different Buyers, One Managed Workstream
Whether the requirement arrives as a contract exhibit, a customer training obligation, or a gap in vendor documentation, the work runs through the same managed project training and documentation workstream.
Systems Integrators
Contracts that carry training and documentation line items. We review the end user's specification, develop the bid-stage scope, coordinate technical input from project engineers, and manage the deliverables through review, delivery, and closeout.
OEMs & Equipment Manufacturers
Customer training obligations and the O&M documentation that ships with the equipment. Manuals, instructor-led programs, and eLearning developed to align with the applicable specification and managed through review and final submission.
Parcel & Postal Organizations
Operator and maintenance training for mail and parcel processing equipment, plus the documentation packages and training records that large automation programs require across facilities and shifts.
Industrial End Users
Gaps the equipment supplier left behind: missing or outdated O&M documentation, training for in-house operations and maintenance teams, and the records that support compliance — with technical content validated by your own subject-matter experts.
Every engagement follows the same eight-stage process, from specification review to closeout. See our process.
Specialized Across Sectors
The equipment domains where SANTECH develops and manages project training and technical documentation.
Logistics & Parcel Handling
Sortation systems, conveyors, and automated fulfillment equipment for global parcel and e-commerce operations.
Industrial Automation
Automated production lines, robotic systems, and manufacturing equipment for high-throughput industrial facilities.
Security & Detection
Security screening equipment, explosive detection, and inspection systems for border crossing, ports, and critical infrastructure.
Government & Postal
Mail processing equipment, automated letter and flat sorters, and large-scale logistics for postal services.
Working on a Project?
Send us the specification or the contract line items. We'll review the requirements and return a defined scope for the training and documentation workstream — so your engineers can focus on the equipment and the system.