Every machine's knowledge,
one scan away.
A QR code on the machine. A tech with a phone. That serial's manuals, procedures, parts, and PM schedules — plus an AI assistant that answers only from approved content.
Scan. Identify. Fix.
From QR sticker to the right answer in seconds — for every machine on your floor.
Scan
QR-SCANA durable QR sticker lives on every machine. Any phone camera opens it — no app to install, no password to remember.
Identify
SN-MATCHThe code resolves to that exact asset. Model, serial, and current content revision load instantly — two identical machines can carry different documentation.
Fix
JOB-AIDProcedures, parts, PM schedules, troubleshooting, and cited AI answers — everything scoped to the machine in front of them.
What techs see after the scan
Ask the Machine a Question
Techs ask in plain language and get answers grounded only in that asset's approved, published content — with citations back to the exact source. No generic internet answers, no guessing.
Answers from your manuals — nothing else.
“The wrap keeps going loose near the top of tall loads — what should I check?”
- Grounded only in that asset's approved content — never the open internet
- Every answer cites the source document and section
- Safety-critical content is quoted verbatim, never paraphrased
- Admins control which documents the AI can use — or turn it off entirely
Don't take our word for it.
Try the actual assistantAnswers come only from this machine's approved manual — with citations
Built for the floor.
Warehouse wifi drops. Hands are gloved. Sunlight washes out screens. SANTECH Connect is designed for where your techs actually work — not a desk.
No App, No Login
Any phone camera opens the content in seconds. Zero rollout friction, zero password resets.
Offline Cache
Content keeps working in wifi dead zones and metal-heavy facilities.
Gloved-Hand UI
Big targets, high contrast, readable in bright light.
Voice Mode
Hands busy? Ask questions and hear answers read back.
Audit-Logged Access
Every scan and procedure view logged with timestamp, user, and content revision.
Org-Scoped Security
Content isolated per organization, QR sessions expire and are revocable, data encrypted in transit and at rest.
One platform, three wins.
Whether you run the equipment, install it, or build it — the knowledge stays attached to the machine.
Facilities & Maintenance
Stop hunting binders and shared drives. Techs get the right page for the machine in front of them, and managers get an audit trail of who accessed what.
- Cut time lost searching for documentation
- Capture tribal knowledge before it walks out the door
Integrators & Dealers
Standardize field guidance across every install. Your service teams work from the same current content on every site, on every visit.
- Consistent service quality across the portfolio
- Differentiate bids with connected documentation
OEMs
Keep your content — and your parts business — attached to your equipment for its whole service life.
- Parts pages with your ordering links keep aftermarket revenue with you
- Publish a revision once; every machine updates
You don't have to build it.
The biggest reason platforms like this stall is content. SANTECH has been building technical documentation and training for material handling and automation equipment for years — we load the platform for you.
- We ingest your existing manuals into sectioned, serial-scoped content
- Admin studio for procedures, QR label printing, and analytics
- Word add-in publishes .docx straight into structured procedures
- Techs capture procedures on the floor — photos, video, voice — for admin review
- Training modules with knowledge checks, SCORM export, and LTI support
See SANTECH Connect on your equipment
Tell us a little about your operation and we'll set up a live walkthrough — usually within one business day.
What a demo covers
- 01Scan a live QR-tagged sample asset from your own phone
- 02Ask the AI assistant a real question from an equipment manual
- 03Walk through parts lookup and PM schedules
- 04Map out a content-onboarding plan for your equipment